End User Support-Team Lead

Career:

Job Roles & Responsibilities

Managing End User Engineers and their day to day activities, workload, performance and productivity in an efficient and an effective manner.
Responsible for incident, request, problem, IMAC and escalation management.
Responsible for day-to-day reporting and communicating to IT Management from operations and projects perspectives.
To provide support in operations in the domain of End User Support.
Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
Providing installation, upgrade, configuration, and advanced troubleshooting on computers, peripherals, and communication devices and peripherals.

Requirements

8+ years of experience

What We Offer

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OOS Technologies Limited is a well-established ICT company with experience spanning over two decades in enterprise solutions using best of breed products in very large IT deployments around the world. OSS Technologies Limited has certified Skilled Technical resources delivering world class implementation and support services using best practices.

Solution and Infrastructure Design

Chatbot Services

Voice of Customer

Artificial Intelligence

IT Security